I research how interface decisions affect user trust — then design systems that treat people as partners, not conversion targets. My work sits at the boundary between UX research and product ethics.
I led an investigation into forced continuity patterns in subscription services — the dark patterns that keep users subscribed through confusion rather than value. The work showed a 57% improvement in trust scores when transparent design replaced deceptive interfaces. More interestingly, it showed that transparency made users more comfortable staying subscribed — not less.
I take positions. Neutral design that manipulates users is still manipulation. Every interface decision either builds or erodes trust. I push for that framing in every project I work on.
I am interested in collaborations with product teams who care about the gap between what their systems claim to do and what they actually do to people.